Privacy Policy 

We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. The data controller is Gaudium Retreats ("we" or "us" or "GR").  That’s why we’ve developed this privacy and cookies policy ("Policy"), which: sets out the types of personal data that we collect; explains how and why we collect and use your personal data; explains when and why we will share personal data with other organisations; and explains the rights and choices you have when it comes to your personal data.  

Using our Services means register and shopping with us online or otherwise using the website ("our Website") where this Policy is posted.  This Policy also applies if you contact us or we contact you about our Services.   Our Website may contain links to other website operated by other organisations that have their own privacy policies.  

When you register for our Services, you may provide us with Your personal details, including your postal addresses, email addresses, phone numbers.  When you shop with us online or browse our Website, we may collect Information about your online purchases; and information about when you click on one of our adverts;  Information about any devices you have used to access our Services.   

When you contact us or we contact you or you take part in promotions, competitions, surveys or reviews about our Services, we may collect:  Personal data you provide about yourself anytime you contact us about our Services (for example, your name and contact details), including by phone, email or post or when you speak with us through social media; Details of the emails and other digital communications we send to you that you open, including any links in them that you click on; Your feedback and contributions to customer surveys or reviews.   

We use personal data to make our Services available to you: Manage and improve our Website; Help to develop and improve our products, services, know-how and the way we communicate with you; Provide you with relevant marketing communications (including by email, post or online advertising), relating to our products and services; You can change your marketing choices, both when you register with us, and at any time after that; You also have choices when it comes to online advertising. We set out below your choices when it comes to cookies, and how you can control your online behavioural advertising preferences. 

We use personal data to contact and interact with you: Contact you about our Services, for example by phone, email or post or by responding to social media posts that you have directed at us; Manage promotions and competitions you take part in, including those we run with our suppliers; Invite you to take part in and manage customer surveys, reviews and other market research activities. 

Our legal basis for processing your personal data is:  

Make our Services available to you - Legal Basis: Contractual Necessity and Legitimate Interests. At the time we collect it: Purchase & transaction data; Contact details; Profile details; Delivery/collection details. We will not be able to provide you with your products or services if you do not provide us with this data. 

Personalise your GR experience - Legal Basis: Legitimate Interests. 

 Contact and interact with you - Legal Basis: Legitimate Interests. 

Our Legitimate Interests in using your personal data

Where we have mentioned above our use of your personal data is based on our "legitimate interests", these are: to service our customers’ needs, including delivering our products and services; to promote and market our products and services; to understand our customers including their patterns, behaviours as well as their likes and dislikes; to protect and support our business, customers; to prevent and detect anti-social behaviour, fraud and other crime.  

Sharing personal data with other organisations 

We may share personal data with other organisations if the law or a public authority says we must share the personal data or for the administration of justice. 

How we protect personal data

We apply physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We protect the security of your information while it is being transmitted by encrypting it. We use computer safeguards such as firewalls and data encryption to keep this data safe. We will ask for proof of identity before we share your personal data with you. 

How long we use personal data for

We will not keep your personal data longer than we need to, how long this is depends on several factors, including: why we collected it in the first place; how old it is; whether there is a legal/regulatory reason for us to keep it and whether we need it to protect you or us.

Marketing and market research 

We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices at anytime online, by clicking the unsubscribe link in the footer of any marketing email or in writing. 

Cookies 

We use cookies and similar technologies, such as tags and pixels ("Cookies"), to personalise and improve your customer experience as you use our Website and to provide you with relevant online advertising. Cookies are small text files containing a unique identifier, which are stored on your computer or mobile device so that your device can be recognised when you are using a particular website. They can be used only for the duration of your visit or they can be used to measure how you interact with services and content over time. Cookies help to provide important features and functionality on our Website and to improve your customer experience. 

When you consent to Cookies on our Services, these may be used to Improve the way our Website work; Improve the performance of our Website. These Cookies collect data that is mostly aggregated and anonymous. We use Cookies to help us deliver online advertising that we believe is most relevant to you on our Website and other organisations’ website and using social media. 

Cookies used for this purpose are often placed on our Website by organisations providing specialist services to us. These Cookies may collect information about your online behaviour, such as your IP address or the website you arrived from. This means that you may see our adverts on our Website and on other organisations’ website. To help us to deliver online advertising that is relevant to you, we may also combine data we collect through Cookies in the browser of your desktop computer or other devices with other data that we have collected. 

Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert. 

You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device. You can find more detailed information about how you can manage Cookies through your browser’s help function. 

You have the right to see the personal data we hold about you. This is called a Subject Access Request. If you would like a copy of the personal data we hold about you, please email us at info@gaudiumretreats.co.uk. 

In relation to your personal data, you also have the right to:  

have inaccurate information corrected: If you believe we hold inaccurate or missing information, please let us know and we will correct it.

object to our use of it: General objection - We will then consider your objection to our use of your personal data. If on balance, your rights outweigh our interests in using your personal data, then we will at your request either restrict our use of it or delete it. Objection in relation to direct marketing - If you make such an objection, we will stop using your personal data for direct marketing purposes.  

restrict our use of it: There are several situations when you can restrict our use of your personal data, this includes (but is not limited to): you have successfully made a general objection; you are challenging the accuracy of the personal data we hold; we have used your personal data unlawfully, but you do not want us to delete it. 

have us delete it: There are several situations when you can have us delete your personal data, this includes (but is not limited to): we no longer need to keep your personal data; you have successfully made a general objection; you have withdrawn your consent to us using your personal data (and we do not have any other grounds to use it); we have unlawfully processed your personal data. 

have us transfer or "port" a copy of it: We’d like the chance to resolve any complaints you have, however you also have the right to complain to the UK data protection regulator (the "ICO") about how we have used your personal data. Their website is https://ico.org.uk/your-data-matters/raising-concerns/. 

Data Protection Officer 

If you have any questions about how we collect, store and use personal data please contact our Data Protection Officer by email: info@gaudiumretreats.co.uk